Prevention & Protection.

DigiPay’s proprietary suite of analytics tools to prevent chargebacks, friendly-fraud, and organized fraud allows you to make intelligent preemptive decisions. Our velocity checking and matching historical patterns with identities will limit or block customers or affiliate marketers who exceed risk thresholds.

Prevent Friendly Fraud

Protecting Friendly Fraud and Managing Chargeback information is a vital portion of business that we take very seriously.

A Holistic Approach to Fraud Prevention & Chargeback Management

Preventing chargebacks and fraud is essential to maintain a healthy merchant account, and to avoid your account being frozen, or terminated. Using a single interface, we provide access to our global network of major card issuing banks and our award winning Chargeback Management Program.

Fraud Prevention Investigation (FPI)

DigiPay’s FPI includes multiple layers of security to detect and avoid criminal intrusion and fraudulent transactions. With our intelligent velocity checking merchants can set rules and limits to flag or block unusual transactions.

We’ve Got You Covered:

  • Prevent Chargebacks and Friendly Fraud with DigiPay’s TranZlytics.
  • TranZlytics Will Limit or Block Problem Customers’ Spending
  • TranZlytics Will Limit or Block Problem Affiliate Marketers
  • Improve Your Fraud Prevention by Cancelling Orders Confirmed by the Cardholder As Fraud
  • Improve Cash Flow by Avoiding Reserve Accounts
  • Custom Fraud Rules and Filters Prevent Loss
  • Velocity Checking Prevents Hacking

The Chargeback Guard

Chargeback Alerts are beneficial for all merchants, and essential for high-risk. DigiPay has automated the entire process, and it is available as a default option for high-risk merchants. How does it work?

  1. The Cardholder Files a Complaint

    The Cardholder contacts his or her bank and files a complaint, starting the Chargeback process.

  2. The Card Issuer Returns Transaction to Acquirer

    At this point, the Chargeback Process is in motion, and the bank is checking the validity of the claim.

  3. The Merchant Access or Declines

    The merchant receives the Chargeback and either accepts the dispute, or declines it.

  4. The Cardholder Receives a Resolution

    In many cases, the cardholder has most of the power and will receive both temporary funds, and full resolution.

For e-commerce merchants, accepting payments without an active fraud filter is like flying blind, eventually you will get hit by a flurry of fraudulent transactions.High-risk merchants must keep their chargeback ratio below 2% in order to not run the risk of getting their account shut down. Using the Chargeback Alerts Program means that the rules regarding refunds will be followed automatically, saving you the hassle of manually issuing refunds within the 72 hour window.
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“DigiPay helped us batten down the hatches on chargebacks and kept my MIDs alive and healthy.”

Partner with DigiPay

We’re always looking for new partners and agent offices.
Are you a bank? We can place merchant declines so you maintain the relationship.

Are you an ISO or agent? We can place your high-risk merchants and find solutions for merchants with complex needs.